eWinery Solutions has partnered with Elypsis, the leader in wine industry software, to develop WebLink™, creating a robust integration between web-based transactions and POS - pushing web transactions directly to your general ledger.
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WebLink™ will automatically download web orders into your POS system and synchronize your customers to your website. Customers and wine club members will now be able to use secure login to your web site and update crucial address, shipping and credit card information which will then be synchronized with your POS system.
Our innovative approach provides your customer with a seamless experience across all sales channels;
- the tasting room
- your wine club
- your eCommerce shopping cart
- your mailing list
Allowing your sales and marketing personnel access to complete and up-to-the minute information about customer purchasing habits, preferences, and vital contact information is key to providing the best in customer service. The collaboration of three of the wine industry’s leaders in financial and retail management, winery eCommerce, and consumer-direct fulfillment allows you to do just that. Vital information is synchronized between your POS system, your web site, and your fulfillment solution provider, resulting in:
- Reduced Operational Costs and Complexity
- Improved Efficiencies
- Increased ROI
- Increased Customer Satisfaction
Here are just a few of the important ways in which our integrated services will improve your business process:
Scenario One:
A valued customer visits your tasting room. Your tasting room manager accesses the customer’s account and notices that this customer is a VIP who recently made a large purchase via your online store. Your tasting room manager is now armed with the valuable information necessary to provide the best customer service possible. To take this one step further, imagine that this customer makes a purchase in your tasting room for shipment home. He later logs in to your website to view tracking information for this shipment.
Scenario Two
A customer uses your website’s secure login to update his/her contact and credit card information. This information is then sent to your POS system. The next time you process your wine club, the new credit card information is used. The credit card is successfully charged and the correct shipping information is passed to your shipping partner. The result: fewer phone calls and happier customers.
Scenario Three
A new visitor to the tasting room joins your wine club. Contact information is passed to your online store so that this new member is rewarded with instant access to all appropriate discounts and promotions.
Learn more about how our Integrated Approach can help you Reduce Costs and Drive Business!
